I’m a Marketing Project Manager, and I have been working for 25 years in customer excellence and enhancement for large groups operating in Mobility and Tourism in France and Europe.
I have launched several successful customer programs with great intuition and creativity, conceiving the most forward-thinking packages and innovative services, such as S’Miles, Thalys the Card and the TGV Business Class offer. My relational ease and my empathy for the clients’ needs allow me to constantly build new ideas and develop joint partnerships and synergies. French and Lebanese, I’m a multicultural person and I speak fluently many languages (French, English, Spanish, Lebanese, Armenian…), which allows me to be comfortable with various environments and clientele, for whom I travel easily.
My joy is to create for each customer, a memorable experience through emotional involvement and concrete encounters, achieving their dreams and deepest desires. The secret of happiness is in authenticity, that we find in nature, human relationships and all types of art & art crafts creations. Therefore, I develop imaginative thinking and communicate on the essence of true luxury, to bring together in a unique way, customers’ needs and these passionate people.
Driven by the desire to explore this authenticity and share it with the world, I started a blog to write down, in an inspired and poetic way, the portraits of exceptional craftsmen that I meet in very varied trades. I gather their vision of authenticity to show the most vibrant expression of their profession. My mission is to make you live these encounters and discover, taste or simply be touched by this deep joy that dwells in us, when we are finally back home in authenticity. All together, we want to reveal what is true luxury and build a life experience that allows us to be ourselves, and find our place in the world’s symphony.
* Background : I am a commercial engineer, graduated from ENSAE Paristech (1993), with a Marketing Master’s degree from Dauphine University (1994) and an International Master’s Degree in Management of Hospitality from SKEMA Business School & Marketing Destinations from the CNAM that I succeeded brilliantly in 2016 (top of the Class).
** My references : AIR FRANCE / SOFRES / HAVAS VOYAGES / GALERIES LAFAYETTE / S’MILES COFINOGA / RENAULT / THALYS INTERNATIONAL / SNCF VOYAGES / TGV / GARE DE LYON / ELLINGTON HOTEL NICE / INTERCONTINENTAL CARLTON CANNES / SNCF COMMUNICATIONS’ DIRECTION. And for more details, please click here.