Is the concierge job getting obsolete in luxury hotels?

Saturday March 11th, 2017

The experts highlight some sensitive issues in the organization of today’s Luxury hotels and Palaces that have to change, in the perspective of adapting the welcome to the new customers’ needs. A new modern and…

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A psycho-sociological approach of the welcome

Wednesday February 22nd, 2017

I was touched by the humanist theories of welcoming and many researchers brought evidences in this area today. Welcome is described as a mutual exchange based on an inner journey. With a consequence: one cannot…

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Quelle est l’essence de l’accueil? Un peu d’histoire…

Wednesday February 22nd, 2017

Les rituels d’accueil nous paraissent si évidents dans notre vie privée. Pourtant, il n’est pas facile de décrire les décrire. Le concept d’accueil est très ancien, même plus ancien que le mot «Hospitalité». Dans cet…

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Welcoming: what is is exactly?

Wednesday February 22nd, 2017

Everyone agrees that welcome is fundamental in any business. And still, there is a lot of confusion about the definition and the essence. In this article, we will analyze some of the fundamental components of…

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How Can We Enhance the Welcome Experience with Heart- based Hospitality? (2/2)

Sunday February 19th, 2017

I recently had an exclusive interview with Peter McAlpine, an expert in Hospitality, who has  launched  an innovative concept of  Heart-based  Hospitality  to enhance the guest experience throughout the hotel industry. In the previous article,…

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